Returns and refunds

You have thirty days from delivery to ask for a return on anything we hold in stock, including the noodle.

Open the box and look at it. What we cannot take back is a product that has been used: once a pool product has been inflated and in the water, it has no second buyer, and we will not resell it to someone else as new.

If the product is faulty, damaged in transit, or not what you ordered, we pay the return shipping and you get a full refund. Send us a photograph and we will arrange it.

If you simply changed your mind, the return shipping is yours. We refund the product, not the original shipping.

Anything made to your artwork, your colours or your dimensions cannot be returned. A float printed with your logo has exactly one buyer, and it is you.

This is why we produce a physical sample for approval before a run enters production. That step exists so that nobody is surprised, and it is where changes belong.

Tell us within seven days of delivery, with photographs of the product and the packaging. Freight damage has to be claimed quickly or the carrier refuses it.

We replace or refund. You will not be asked to argue about it.

Write to us with your order or quote reference and what went wrong. A person reads it and answers within one business day.

Refunds go back to the original payment method and take five to ten business days to appear, which is the bank's timing rather than ours.